Chats help you quickly connect with your contacts and, they don't need to be on Indy to communicate with you. They'll receive the chat messages in an email and can respond to the email to reply. All email responses will be relayed back into your chat thread.
Starting a project or direct message chat
Simply click the '+' button next to the type of chat you'd like to create. Then search for the project or contact you'd like to message.
Note: Project chats are assigned to a specific project and will include all contacts that have been associated with that project. Direct messages are one-on-one conversations with individuals or a group of contacts.
Once in the chat thread, simply type your message and hit enter to send.