If you or your client are having trouble finding the payment options on an invoice, it is possible that they may not have been enabled. You can easily check by opening the invoice and seeing what's listed in the 'Currency and available payment methods' block.
'Currency and available payment methods' block is empty
If there is nothing listed, the payment options are not enabled. Not to worry! Simply edit the invoice and enable them by clicking the checkmark on the payment option. When enabled, a green checkmark will appear in the corner.
You can learn more about how to connect your payment options to an invoice here.
Once the payment options have been enabled, click the 'Save & update' button to save your edits. You won't need to do anything else on your end — the update will automatically be reflected in your client's invoice.
However, if you'd like to resend the invoice to your client via email, click the 3-dot menu in the top right corner and then select 'Resend'.
'Currency and available payment methods' block is not empty
If the payment options are listed, please contact our support team so we can investigate this matter further.